Zxy Chair Refund and Return Policy

Applicable to United States and Australia Orders

Thank you for choosing Zxy Chair. We are committed to delivering high-quality furniture and professional service. If you are not fully satisfied with your purchase, please review the following return and refund policy, which applies to both domestic and international orders, including the United States and Australia.

1. General Return Policy

• Return Period: Returns must be requested within 30 days of receiving the product. Requests made after this period will not be accepted.
• Product Conditions: Item must be unused, unassembled, and uninstalled. All original packaging, tags, and components must be included. Returns are evaluated based on each product's delivery date, not the entire order.
• Non-Returnable Items:
  • Clearance or final-sale items
  • Customized products (e.g., custom reception desks, logos, or branding)
  • Items purchased offline or not listed on our website
  • Products marked “Non-Returnable” on the product page
  • Assembled, installed, or disassembled items
  • Products missing original packaging or severely damaged boxes

Important: Do not discard the original packaging or any protective materials. Oversized items may require a pallet for return transport.

Additional Service Fees: Premium services such as room-of-choice or white-glove delivery are non-refundable if the return is initiated for personal reasons.

2. Return Procedure

• Photo Documentation Required: Full product view, external packaging, and internal protective packaging must be submitted for eligibility assessment.
• Shipping Costs:
  • Zxy Chair covers return shipping if the product is faulty or damaged.
  • Customer is responsible for return shipping in cases of change of mind or personal reasons.
  • In some countries or regions, prepaid return labels may be provided; otherwise, the customer must arrange return shipping.

3. Damaged or Faulty Products

• Inspection & Reporting: Inspect your items immediately upon delivery. Report any issues within 3 business days with photos or videos.
• Our Commitment: For shipping damages or quality issues, we will repair, replace, or refund the product. Zxy Chair will cover shipping for verified issues.
• Reporting Deadline: Issues must be reported within 30 days of delivery. Later reports may not be processed.

Note: Do not hire third-party repair services — these costs will not be reimbursed.

4. Undeliverable or Refused Packages

If a package is undeliverable due to incorrect address, absence of a signature, or refusal upon delivery, you will be liable for any reshipment, restocking, or return processing costs.

5. Refund Policy

• Processing Timeline: Refunds are initiated within 3 business days after inspection. Funds are credited to the original payment method within 10 business days.
• Refund Deductions for Custom Orders:
  • Before production begins: 5% processing fee
  • After production but before shipment: 20% deduction
  • In-transit or at international hub (e.g., U.S. warehouse): 50% deduction
  • Delivered to customer: 70% deduction

6. Exchanges

• Damaged or Defective Products: Eligible for exchange or refund.
• Exchange Process: Return the original item and place a new order. Customer covers shipping for the new item.

7. Additional Disclaimers

• Color Variations: Actual colors may vary slightly from photos due to lighting and screen settings. This is not a valid reason for return.
• Craftsmanship Tolerance: Minor imperfections in handmade furniture are normal and not considered defects.

8. International Orders – Australia & United States

• Shipping Labels: Prepaid return labels may not be available in all regions. Customers are responsible for return shipping where applicable.
• Australia Consumer Law (ACL): In accordance with Australian law, customers are entitled to a refund or replacement for major product failures. Zxy Chair complies fully with ACL regulations.
• United States FTC Compliance: This policy follows FTC guidelines for ecommerce transactions and consumer protections.

9. Shipping & Delivery Notes

Once dispatched, we will provide tracking details. Please note that delivery times may be affected by weather, customs inspections, or carrier delays. Zxy Chair will make every effort to ensure timely and secure delivery.

📩 Need Help?

For returns, refunds, or product issues, please contact our customer service at zxychair@gmail.com. We aim to respond within 1–2 business days.