• Processing Time: Orders are processed within 1-3 business days after confirmation. Delays may occur during holidays.
  
• Delivery Time:
  1. Local warehouse shipments typically arrive within 1-2 weeks.
  2. International shipments (for out-of-stock items) usually take 3-6 weeks.
  
• Free Shipping: Available for orders shipped to the United States and Australia.
  
• Customs & Duties: Covered by Zxy Chair, no extra import fees to worry about.
  
• Tracking: Tracking information will be provided within 1-2 business days after shipping.
  
• Delivery Restrictions:
  1. No delivery to P.O. boxes or military addresses.
  2. Some remote areas may have restrictions; please verify before ordering.
  
• Important Notes:
  1. Changes to orders (address, products, etc.) may delay processing.
  2. Estimated delivery = processing time + shipping time; unexpected events may cause delays.
  3. Failed first delivery attempts are the customer’s responsibility; extra fees may apply for remote locations.
  

For questions, please contact: zxychair@gmail.com

• Applicable Regions: United States and Australia only.
  
• Return Period: Requests must be made within 30 days of product receipt.
  
• Condition: Products must be unused, unassembled, and in original packaging with tags.
  
• Non-Returnable Items:
  1. Clearance/final sale
  2. Customized products
  3. Offline purchases
  4. Products marked non-returnable
  5. Assembled or installed items
  6. Missing original packaging or severely damaged boxes
  
• Service Fees: Premium delivery services are non-refundable for personal returns.
  
• Return Process:
  1. Submit photos of product and packaging.
  2. Zxychair covers shipping for faulty/damaged items.
  3. Customers pay return shipping for change of mind.
  
• Damaged Products: Report issues within 3 business days with photos. Zxychair will repair, replace, or refund faulty items and cover return shipping.
  
• Undeliverable Packages: Customer is responsible for reshipping or restocking fees if delivery fails.
  
• Refunds: Processed within 3 business days after inspection, funds returned within 10 business days.
  
• Refund Deductions for Custom Orders:
  1. 5% before production
  2. 20% after production before shipment
  3. 50% in transit
  4. 70% after delivery
  
• Exchanges: Return original product and place new order; customer covers shipping.
  
• Additional Notes: Minor color variations or craftsmanship imperfections are not valid return reasons.
  
• Legal Compliance:
  1. Australian Consumer Law applies in Australia.
  2. US FTC guidelines are followed.
  
• Need Help? Contact: zxychair@gmail.com (Response in 1–2 business days).
  

• Fully Assembled Products
  Some items come fully assembled and are ready to use right out of the box—no assembly needed.
  
• Self-Assembly
  Products that require assembly include a detailed PDF instruction guide and all necessary tools to make setup easy.
  
• Professional Assistance
  While we don’t currently offer in-person assembly, our support team can help connect you with local professionals or provide remote guidance.
  
• Customer Support
  If you have any questions or need help during assembly, please contact us at:
  Email: zxychair@gmail.com
  Phone: +86 13923197364
  

The lounge chair is built with durable carbon steel legs, ensuring long-lasting strength and support. Its solid construction guarantees lasting comfort and timeless style in your home for years to come.Our recliner is crafted from premium faux leather. This material not only delivers a luxurious look and feel but also aligns with our commitment to eco-friendly practices. Enjoy the sophisticated appearance and texture of leather while supporting sustainability.The recliner’s high-resilience foam and feather-wrapped cushions deliver unparalleled comfort. This combination offers exceptional support and retains its softness over time, ensuring an inviting, relaxing seat.Experience enhanced comfort with the soft embrace of down, giving you total relaxation.Our lounge chair features sleek carbon steel legs for a modern look and solid support. The carbon steel frame ensures durability and stability, enhancing its contemporary appeal and adding a touch of elegance to any space.