• Processing Time: Orders are processed within 1-3 business days after confirmation. Delays may occur during holidays.
  
• Delivery Time:
  1. Local warehouse shipments typically arrive within 1-2 weeks.
  2. International shipments (for out-of-stock items) usually take 3-6 weeks.
  
• Free Shipping: Available for orders shipped to the United States and Australia.
  
• Customs & Duties: Covered by Zxy Chair, no extra import fees to worry about.
  
• Tracking: Tracking information will be provided within 1-2 business days after shipping.
  
• Delivery Restrictions:
  1. No delivery to P.O. boxes or military addresses.
  2. Some remote areas may have restrictions; please verify before ordering.
  
• Important Notes:
  1. Changes to orders (address, products, etc.) may delay processing.
  2. Estimated delivery = processing time + shipping time; unexpected events may cause delays.
  3. Failed first delivery attempts are the customer’s responsibility; extra fees may apply for remote locations.
  

For questions, please contact: zxychair@gmail.com

• Applicable Regions: United States and Australia only.
  
• Return Period: Requests must be made within 30 days of product receipt.
  
• Condition: Products must be unused, unassembled, and in original packaging with tags.
  
• Non-Returnable Items:
  1. Clearance/final sale
  2. Customized products
  3. Offline purchases
  4. Products marked non-returnable
  5. Assembled or installed items
  6. Missing original packaging or severely damaged boxes
  
• Service Fees: Premium delivery services are non-refundable for personal returns.
  
• Return Process:
  1. Submit photos of product and packaging.
  2. Zxychair covers shipping for faulty/damaged items.
  3. Customers pay return shipping for change of mind.
  
• Damaged Products: Report issues within 3 business days with photos. Zxychair will repair, replace, or refund faulty items and cover return shipping.
  
• Undeliverable Packages: Customer is responsible for reshipping or restocking fees if delivery fails.
  
• Refunds: Processed within 3 business days after inspection, funds returned within 10 business days.
  
• Refund Deductions for Custom Orders:
  1. 5% before production
  2. 20% after production before shipment
  3. 50% in transit
  4. 70% after delivery
  
• Exchanges: Return original product and place new order; customer covers shipping.
  
• Additional Notes: Minor color variations or craftsmanship imperfections are not valid return reasons.
  
• Legal Compliance:
  1. Australian Consumer Law applies in Australia.
  2. US FTC guidelines are followed.
  
• Need Help? Contact: zxychair@gmail.com (Response in 1–2 business days).
  

• Fully Assembled Products
  Some items come fully assembled and are ready to use right out of the box—no assembly needed.
  
• Self-Assembly
  Products that require assembly include a detailed PDF instruction guide and all necessary tools to make setup easy.
  
• Professional Assistance
  While we don’t currently offer in-person assembly, our support team can help connect you with local professionals or provide remote guidance.
  
• Customer Support
  If you have any questions or need help during assembly, please contact us at:
  Email: zxychair@gmail.com
  Phone: +86 13923197364
  

360° Free Rotation: Enjoy the flexibility of easily rotating the sofa to the direction you prefer, ensuring convenience and comfort in any setting.

Adjustable design for ultimate flexibility  
Sit, rock, or recline with a one-button switch for effortless transition.

Manual switch  
Easily pull the lever, and the footrest pops out. Then, lean back to recline the sofa's backrest, allowing it to extend smoothly both forwards and backwards.

Side storage for easy organization  
No need to get up—store small items anytime, anywhere, keeping things neat and tidy.

Soft texture with a suede-like feel  
Combining the beauty of leather and fabric, it offers a comfortable touch that is neither too warm nor too cold, suitable for both winter and summer.Full and comfortable 45D high-resilience foam filling  
Soft to the touch, it maintains its bounce and support even after prolonged sitting, without collapsing.

Ultra-strong weight-bearing carbon steel hardware frame  
2-3 times stronger than wood, offering high weight capacity and resistance to deformation. One-button control for easy opening and closing.

Additional Features

• Easy Footrest Adjustment: Effortlessly open and close the footrest for an improved sitting and reclining experience.
• High-Quality Construction: Built with carbon steel for enhanced stability and bearing capacity.
• Stylish Design: Its minimalist and modern aesthetic blends seamlessly with various interior decor themes, making it a perfect addition to any room.