zxychair

Q1. From where are your chairs shipped?

All chairs are shipped directly from our factory located in China.

Q2. What countries do you ship to?

We ship globally to most countries. For more details, please see our Shipping Policy.

Q3. How long does shipping usually take?

Standard shipping takes approximately 15–30 days depending on your location. Expedited shipping options are also available at checkout.

Q4. How much does shipping cost?

Shipping costs vary by country and product. Exact costs are calculated at checkout based on your shipping address.

Q5. Will I receive tracking information?

Yes, once your order is shipped, you will receive a tracking number via email.

Q1. Can I customize the chairs?

Yes! We offer various customization options including colors, fabrics, and sizes. Please contact our customer support for personalized requests.

Q2. How do I place a custom order?

You can place a custom order directly through our website by selecting the customization options on the product page, or contact our customer support team for more assistance.

Q3. Does customization affect the delivery time?

Custom orders usually require an additional 7–14 days of production time.

Q1. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods.

Q2. Is it safe to purchase from your website?

Yes, we use industry-standard SSL encryption to protect your data and privacy.

Q3. Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 24 hours. After that, we start production or shipment processes

Q1. What is your return policy?

We accept returns within 30 days after delivery. Items must be unused and in their original packaging.

Q2. Who covers the return shipping cost?

If the return is due to product defect or damage, we cover the shipping costs. For returns due to buyer's remorse, the customer will bear the return shipping costs.

Q3. Can customized items be returned?

Customized chairs cannot be returned unless there’s a defect or damage.

Q1. Are your chairs handmade?

Yes, our chairs are carefully handcrafted with attention to detail, ensuring high-quality finishes.

Q2. What materials do you use?

We use a variety of premium materials including solid wood, metal, velvet, leather, and high-quality fabrics. Each product’s specific material details are provided on its product page.

Q3. How can I care for and maintain my chair?

Each chair comes with specific care instructions. Generally, regular dusting and cleaning with a soft cloth is recommended.

Q1. Where can I find chair dimensions?

All product dimensions can be found on each product page under the "Specifications" section

Q2. What if the chair doesn't fit my space?

Please carefully check dimensions before placing your order. If you have special size requirements, contact us for custom-made solutions.

Q1. Do your chairs come with a warranty?

Yes, all our chairs come with a 1-year warranty covering manufacturing defects.

Q2. What should I do if my chair arrives damaged?

Please contact us immediately with photos of the damage. We will promptly arrange replacements or issue a refund.

Q1. Do prices include customs duties and taxes?

No, our prices do not include customs duties or taxes. International customers may need to pay import duties according to their local laws.

Q1. Can I place a wholesale or bulk order?

Yes, we welcome bulk orders! Please contact our sales team to discuss pricing and options.

Q2: Is there a minimum order quantity (MOQ) for customized chairs?

Dining chairs have a minimum order quantity of 6 pieces. For other chairs, there’s no MOQ—you can customize even a single piece.