FAQ
FAQ
Ordering and Payments
How do I place an order?
To place an order, simply browse our collection, select the items you love, and add them to your cart. Follow the checkout process, provide your shipping details, and complete the payment.
Can I customize the furniture or request a specific size?
Yes, we offer customization options. Feel free to contact us with your specific requirements, and we'll do our best to accommodate your needs.
What payment methods do you accept?
We accept major credit cards, as well as American Express (AMEX), Apple Pay, Discover, Google Pay (GPay), MasterCard, PayPal, Shop Pay, UnionPay, Visa, Maestro, Diners Club.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our website
What is your return policy?
Our return policy allows you to return items within 30 days of delivery. Please review our detailed return policy for more information on the process and eligibility.
Product Info and Support
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location. Please check our shipping information for details.
How do I care for and maintain my furniture?
Each product comes with care instructions. Generally, we recommend regular dusting and avoiding direct sunlight or harsh chemicals. For specific care guidelines, refer to the provided instructions.
What if I receive a damaged item?
We apologize for any inconvenience. Please contact our customer support team immediately with photos of the damaged item, and we will assist you in resolving the issue.